FAQ
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Cusco – Peru – South America
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No more to 3 days
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We use SERPOST (Peruvian service) the free service takes from 20 to 30 days and E.M.S. takes from 7 to 10 days, we give you a track number.
You can track your parcel on: http://clientes.serpost.com.pe/prj_tracking/seguimientolinea.aspx
Our downloading apps like TRACKCHEKER APP
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We are no businessmen, we are artists, so we do not accept returns, the picture that you see on our web is the piece that we send, we offer just 1 of each piece.
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You have 48 hours to notify us by email ([email protected]) or whatsapp +51974770231 from you get the order ( We will base on track number dates) send images and a small video at least 5 seconds.
Our guarantee is resend the order
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If your order does not arrive in 60 days in case of free shipping we refund your money.
If your order does not arrive in 21 days in case E.M.S. we refund your money.
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Peru has many Free trade agreement with many countries, we declare the parcel like a Peruvian pottery, in almost all shipping that we make the buyers do not pay anything. we will declare it as a lower price, but it is also necessary for you to pay tax if needed, we are not responsible for custom duty tax. Import duties, taxes and other customs related charges are not included. Buyers bear all responsibility for all extra charges incurred (if any).
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Yes, we receive orders, we can make the size that you need. The process time takes about 20 days. Just write us.
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Please let us know any time, any question: whatsapp +51974770231 email: [email protected]